Outsourcing IT support: what advantages? Within the CIOs, the technical team responsible for user assistance intervenes at different levels. Upstream, their mission is to take charge of requests and to assess whether they correspond to an established procedure. This task involves detecting and recording incidents, monitoring support requests for equipment and applications until they are resolved. For specific requests, the support service may have to raise the level of assistance in order to make technical and operational changes. Finally, a final level of support is responsible for handling complex user requests. With the kent it support you can find the best deals here.
IT Supports benefits
Benefiting from a reactive IT support contributes to strengthening interaction with users. However, faced with the constraints of competitiveness, many companies choose to outsource this service. Given the lack of resources and technicians, some companies prefer to use a subcontractor which is much cheaper for them. Indeed, training IT support staff and upgrading the various components they use can be quite expensive. As a …Continue reading